Frequently Asked Questions (FAQ)

Celebshare is a marketing platform for local sellers to sell their products with the help of influencers/content creators.
Thank you for your interest.

To join Celebshare, you must:

1. Fill your business or personal details here:
2. You'll be contacted within 7 business days for further inquiries 
Please be informed that the order will be fulfilled and shipped within 7 business days, excluding weekends and public holidays.

You'll receive a confirmation order and tracking number via EMAIL once your order is fulfilled and ready to ship. 

You can expect your order to arrive within the times provided below. Please note that these are estimates, not guarantees.

Standard domestic shipping via Poslaju. Estimated to arrive within:

  • 1-3 business days (West Malaysia)
  • 3-5 business days (East Malaysia)
Please note that during holidays and promotions, order processing times may be subjected to delays. 

We truly appreciate your support and understanding. Thank you
We truly believe in quality hence we do our best in fulfilling our customers' orders. 

However, we also believe that mistakes can happen therefore, if you receive a defected or problematic parcel, please contact our customer support and provide us with your details and photos/videos:

1. Bottom right of your screen or
2. Email to [email protected]

We apologise in advance for any inconvenience caused. We will keep improving. 
Unfortunately, we do not offer refund but because we want to provide the best for our customers, we provide an initiative to exchange.

Exchange policy:
1. Report to our side through [email protected] or customer support service (bottom right of your screen) within 7 days from the date you received. We only accept unused products in its original packaging. 
2. Photos or videos must be provided in order to process the exchanging request.
3. We will provide you the address details to ship your parcel.

Please bear in mind that exchange are ONLY offered for items that are defective, damaged or  incorrectly shipped.

If the items is out of stock or unavailable, we would proceed with refunding process. 

Thank you for your understanding. 
Celebshare values quality in every products sold through the platform. We filter and ensure all products comply with regulations. 

"No size fits all" is the journey that every beauty or cosmetics enthusiast has to go through. 

All products are made to ensure it serves benefits to all skin, however, since we were all created uniquely, there is a case or two where the product is unsuitable for a person.

If irritation occurs, please discontinue usage. Comply with the instructions.

If there is question, please email to [email protected]
Dear Customer, 

Once the order has been placed,  the order cannot be canceled. 

Thank you and have a nice day. 
Delivery Standard

  • Items that failed to be delivered during the first delivery attempt will be left with a notification. 
  • The second delivery attempt will be made at the request of the recipient, or the recipient can make a collection at any Pos Laju outlet or post office as stated in the notice.
  •  Items will be returned to the sender if there are no claims or failed delivery within 14 days from the date of the first delivery attempt. 
1. Terms
By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, applicable laws and regulations and their compliance. If you disagree with any of the stated terms and conditions, you are prohibited from using or accessing this site. The materials contained in this site are secured by relevant copyright and trade mark law.

2. Use License
Permission is allowed to temporarily download one duplicate of the materials (data or programming) on CELEB STAR SDN. BHD.’s site for individual and non-business use only. This is the just a permit of license and not an exchange of title, and under this permit you may not:

  • modify or copy the materials;
  • use the materials for any commercial use , or for any public presentation (business or non-business);
  • attempt to decompile or rebuild any product or material contained on CELEB STAR SDN. BHD.’s site;
  • remove any copyright or other restrictive documentations from the materials; or
  • transfer the materials to someone else or even “mirror” the materials on another server.
  • This permit might consequently be terminated if you disregard any of these confinements and may be ended by CELEB STAR SDN. BHD. whenever deemed. After permit termination or when your viewing permit is terminated, you must destroy any downloaded materials in your ownership whether in electronic or printed form.
3. Disclaimer

  • The materials on CELEB STAR SDN. BHD.’s site is given “as is”. CELEB STAR SDN. BHD. makes no guarantees, communicated or suggested, and thus renounces and nullifies every single other warranties, including without impediment, inferred guarantees or states of merchantability, fitness for a specific reason, or non-encroachment of licensed property or other infringement of rights. Further, CELEB STAR SDN. BHD. does not warrant or make any representations concerning the precision, likely results, or unwavering quality of the utilization of the materials on its Internet site or generally identifying with such materials or on any destinations connected to this website.
4. Constraints
In no occasion should CELEB STAR SDN. BHD. or its suppliers subject to any harms (counting, without constraint, harms for loss of information or benefit, or because of business interference,) emerging out of the utilization or powerlessness to utilize the materials on CELEB STAR SDN. BHD.’s Internet webpage, regardless of the possibility that CELEB STAR SDN. BHD. or a CELEB STAR SDN. BHD. an approved agent has been told orally or in writing of the likelihood of such harm. Since a few purviews don’t permit constraints on inferred guarantees, or impediments of obligation for weighty or coincidental harms, these confinements may not make a difference to you.

5. Amendments and Errata
The materials showing up on CELEB STAR SDN. BHD.’s site could incorporate typographical, or photographic mistakes. CELEB STAR SDN. BHD. does not warrant that any of the materials on its site are exact, finished, or current. CELEB STAR SDN. BHD. may roll out improvements to the materials contained on its site whenever without notification. CELEB STAR SDN. BHD. does not, then again, make any dedication to update the materials.

6. Links
CELEB STAR SDN. BHD. has not checked on the majority of the websites or links connected to its website and is not in charge of the substance of any such connected webpage. The incorporation of any connection does not infer support by CELEB STAR SDN. BHD. of the site. Utilization of any such connected site is at the user’s own risk.

7. Site Terms of Use Modifications
CELEB STAR SDN. BHD. may update these terms of utilization for its website whenever without notification. By utilizing this site you are consenting to be bound by the then current form of these Terms and Conditions of Use.

8. Governing Law
Any case identifying with CELEB STAR SDN. BHD.’s site should be administered by the laws of the country of Malaysia CELEB STAR SDN. BHD. State without respect to its contention of law provisions.